Privacy Policy

📖 Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Key Terms

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Application refers to Tracklabs, the software program provided by the Company.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TrackLabs, an Indian company providing time tracking and employee monitoring software.

• Customer Data refers to all data that you upload, submit, or transmit through the Service, including employee time tracking data, activity logs, screenshots, and other monitoring information collected through the Service.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: Punjab, India

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Application or the Website or both.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Tracklabs, accessible from https://tracklabs.in

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

📊 Data Collection

Types of Data We Collect

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Company name and business information

• Billing and payment information

• Usage Data

Customer Data (Employee Monitoring Data)

When you use TrackLabs to monitor and track your employees, the Service collects and stores various types of Customer Data on your behalf, including:

• Employee time tracking data (clock in/out times, work hours, breaks)

• Application and website usage data

• Activity levels and productivity metrics

• Screenshots and screen recordings (if enabled by you)

• Project and task assignments

• Employee attendance records

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

🎯 How We Use Your Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: To deliver the time tracking and employee monitoring functionality, store your Customer Data securely, and ensure the Service operates properly.

• To manage Your Account: To manage Your registration as a user of the Service, authenticate your identity, and provide you access to your account and Customer Data.

• For subscription and billing: To process your subscription payments, manage your billing cycle, and send you invoices and payment confirmations.

• To contact You: To contact You by email regarding important Service updates, security alerts, technical issues, subscription renewals, or changes to our terms and policies.

• For customer support: To respond to your support requests, troubleshoot technical issues, and assist you in using the Service effectively.

• To improve our Service: To analyze aggregated, anonymized usage patterns (not your Customer Data) to improve the Service features, performance, and user experience.

• For security and fraud prevention: To detect and prevent unauthorized access, security breaches, fraudulent activity, and abuse of the Service.

• To comply with legal obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

❌ We Do NOT Use Your Data For:

• Selling or renting your personal information or Customer Data to third parties

• Sharing your Customer Data with advertisers or marketing companies

• Training AI models or conducting analytics on your Customer Data

• Accessing or viewing your Customer Data unless you explicitly request support assistance

• Sending you promotional emails unless you have opted in to receive them (you can opt out at any time)

🤝 Data Sharing Policy

We may share limited Personal Data (not Customer Data) only in the following strictly necessary situations:

• With Essential Service Providers: We work with trusted third-party service providers who help us operate our Service, such as:
  • Cloud hosting providers (to store data securely)
  • Payment processors (to handle subscription billing)
  • Email service providers (to send transactional emails)
  These providers are contractually bound to protect your data and can only use it to provide services to us. They cannot access your Customer Data except when technically necessary to maintain infrastructure, and they are prohibited from using it for any other purpose.
• For Legal Compliance: We may disclose Personal Data if required by law, court order, or government regulation. We will notify you of such requests unless legally prohibited from doing so.
• For business transfers: If TrackLabs is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred. We will provide notice before your data is transferred and becomes subject to a different Privacy Policy. Customer Data will remain protected under the same privacy standards.
• With Your Explicit Consent: We may share your information for any other purpose only with your explicit permission.

We will NEVER:

• Share your Customer Data with advertisers, marketers, or data brokers
• Sell or rent your personal information or Customer Data to any third party
• Use your Customer Data for our own business purposes beyond providing the Service to you
• Allow unauthorized third parties to access your employee monitoring data

⏱️ Data Retention

We retain your data for different periods depending on the type of data:

• Customer Data: We retain your Customer Data (employee monitoring data, time tracking records, etc.) for as long as your account is active. If you cancel your subscription, we will retain your Customer Data for 90 days to allow for account reactivation. After 90 days, all Customer Data is permanently deleted from our systems.

• Account and Personal Data: We retain your account information and Personal Data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

• Billing Records: We retain billing and payment records for the period required by applicable tax and accounting laws (typically 7 years in India).

• Usage and Analytics Data: We retain aggregated, anonymized usage data to improve the Service. This data does not contain any personally identifiable information or Customer Data.

⚙️ Your Data Rights

Your Rights: You have complete control over your Personal Data and Customer Data. You have the right to:

• Access: Request access to all Personal Data and Customer Data we hold about you.

• Correction: Correct any inaccurate or incomplete information in your account.

• Deletion: Request deletion of your Personal Data and Customer Data at any time.

• Export: Export your Customer Data in standard formats (CSV, Excel, PDF) at any time through your account dashboard.

• Restriction: Request restriction of how we process your Personal Data.

• Portability: Request transfer of your data to another service provider.

• Object: Object to certain processing of your Personal Data.

To exercise any of these rights, please contact us at [email protected] or through your account settings.

🌍 International Data Transfers

Your data is processed and stored on secure servers. While our primary servers are located in India, some of our trusted service providers may operate in other jurisdictions. It means that your information may be transferred to — and maintained on — computers located outside of Your state, province, or country where data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

We take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy. We only work with service providers who commit to adequate data protection standards, and we ensure appropriate safeguards are in place before any data transfer occurs.

👥 Employee Privacy Rights

If you are an employee whose employer uses TrackLabs to monitor your work activities, please note:

• Your employer (the customer) is the data controller of your monitoring data. TrackLabs is only a data processor acting on behalf of your employer.

• Your employer determines what data is collected, how it is used, and who can access it within their organization.

• For questions about how your employer uses your monitoring data, or to exercise your privacy rights regarding that data, please contact your employer directly.

• TrackLabs does not control or access your monitoring data except when providing technical support to your employer.

• Your employer is responsible for complying with applicable employment and privacy laws in your jurisdiction regarding employee monitoring.

📢 Data Disclosure

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

🔐 Security Measures

The security of your data is our top priority. We implement industry-standard security measures to protect your Personal Data and Customer Data, including:

If you become aware of any security breach or unauthorized access to your account, please contact us immediately at [email protected].

👶 Children's Privacy

Our Service is designed for business use and is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. TrackLabs should not be used to monitor individuals under the age of 18.

If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us immediately. If We become aware that We have collected Personal Data from anyone under the age of 18 without appropriate authorization, We will take immediate steps to remove that information from Our servers.

🔗 Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

🔄 Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.